Work & Education

Skills

SaaS Implementation
- Managing the integration and deployment of software solutions to optimize business operations
Project Management
- Coordinating teams and resources to deliver projects on time, within scope, and on budget
Customer Success
- Maximizing customer value and retention through proactive support and relationship building
Environmental Obligation Management (EOM)
- Asset Retirement Obligation (ARO) Management: An ARO is the legal obligation, when incurred, to recognize a liability and disclose the future cost to retire a tangible long-lived asset.
- Environmental Remediation Obligation (ERO) Management: An ERO is a legal obligation to recognize a liability and disclose the future cost to investigate, remediate, monitor, or restore contaminated soil, groundwater, and surface water resulting from past operations, asset ownership, or regulatory action.
Knowledge Sharing
- Facilitating the exchange of knowledge, expertise, and best practices within organizations
Environmental Remediation and Consulting
- Assessing environmental risks and contamination and implementing solutions to restore and protect ecosystems
- Providing expert guidance on environmental policies and risk mitigation strategies to help organizations meet regulatory requirements and minimize their environment impact

Certifications

Education

Active Learning Award (recognizes achievement in discovery, service, and professional learning environments)

Onboarding Manager (January 2026 – Present)

Lead customer onboarding for ENFOS’s EOM SaaS platform, guiding enterprise finance and accounting teams through system configuration, data migration, and go-live for Asset Retirement Obligation (ASC 410-20) and Environmental Remediation Obligation (ASC 410-30) programs
Own the full onboarding lifecycle from kickoff through go-live and post-launch adoption for customers across energy, manufacturing, and logistics sectors
Translate complex regulatory, accounting, and audit requirements into configurable platform workflows, helping customers realize measurable gains in operational efficiency, performance, and financial risk mitigation
Partner cross-functionally with product, customer success, and technical teams to streamline onboarding processes, reduce time-to-value, and strengthen first-experience quality for new customers

Customer Success Manager (June 2021 – January 2026)

Managed post-implementation relationships across a portfolio of 10+ enterprise accounts, serving as primary point of contact for Tier III support, issue resolution, and strategic account planning
Delivered user training and Tier I and II support, building customer proficiency on configuration, data workflows, and reporting for ARO and ERO obligations
Conducted on-site client visits to strengthen executive relationships, understand evolving business needs, and resolve complex software challenges
Supported sales cycles by running product demonstrations, participating in prospect meetings, and drafting Business Capability Assessments tailored to each prospect’s environmental liability program
Collaborated with developers, product managers, and technical teams to deliver implementations and channel customer feedback into the product roadmap, driving improvements in functionality and user experience

Staff Engineer (July 2019 – June 2021)

Performed Phase I & II Environmental Site Assessments (ESAs) for a wide range of local and national clients
Conducted site assessments and designed remediation plans under the FDEP Petroleum Restoration Program
Developed regulatory compliance documents, including Spill Prevention, Control, and Countermeasure (SPCC) Plans and Stormwater Pollution Prevention Plans (SWPPPs)
Created detailed project proposals and cost estimates for environmental consulting services
Completed PSI’s Manager-in-Training (MIT) Program and earned PSI’s Project Manager Certification (PMCP)

Environmental Engineer (October 2017 – June 2019)

Ensured environmental compliance related to soil, groundwater, and stormwater contamination during construction of the Sound Transit Light Rail
Authored and edited technical reports, including remedial action plans, abatement and demolition reports, and verification sample summaries
Managed asbestos bulk sampling, abatement oversight, and demolition activities

Staff Engineer (April 2016 – December 2016)

Conducted soil and groundwater sampling at BP gas station sites across Western Washington
Executed Phase II ESAs for the Ship Canal Water Quality Project
Developed analytical data tables and technical reports for Phase I and II ESAs
Supported proposal development and marketing for environmental services

Environmental Engineering Intern (January 2016 – April 2016)

Staff Scientist (January 2017 – October 2017)

Performed groundwater sampling and monitoring for ExxonMobil gas station properties across Western Washington
Conducted Phase I and Phase II Environmental Site Assessments, including soil sampling and classification per USCS standards
Authored quarterly groundwater monitoring reports and developed site maps using AutoCAD
Managed analytical and site data submissions through the Washington State Department of Ecology’s EIM database

Laboratory Assistant (August 2014 – October 2014)

Research Assistant (June 2013 – September 2013)

Conducted size exclusion chromatography, fluorescence spectroscopy & UV-Vis laboratory techniques for research on water quality affected by a wildfire in Colorado